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Exchange Account: Unable to Verify Information; fix

Sites include . Published on May 25th, 2013. Written by Loic Cobbina.

Any person using the net today is required to use an email account. But when it comes to emails used in some workplaces some employers request that their workers use emails making use of Microsoft’s exchange account service because they use their own Exchange mail server or Windows Live.

Setting up an exchange account may come with some challenges and some users have indeed reported that they were receiving an error message anytime they try to login to their account on their iOS device. The error message says ”Exchange Account: Unable to Verify Information”. Here are some few steps to follow that should help solve the problem.

Remember to first make sure that your credentials are correct. To verify those, simply visit the web access. To check if the server name is the right one, you can sign in to your account via the Outlook Web App and look for the Help question mark. Next to that button you will see a drop-down list. Click on that and select the “About” button. The server name will show there.

Fix 1

Assuming that the server name is correct, if you still can’t access your exchange account, you may have to restart your handset. Press and hold on the on/off button for some few seconds and a red slider will appear on the screen. Slide it and the phone will go off. You can press on the same button to turn the device back on.

You also want to read this: Can I Merge Two or More Apple IDs? Using Multiple Apple IDs

Fix 2

Check if the Airplane mode is on. If it is, turn it off. Keep in mind that with the airplane mode been on, all other features that allow you to connect to the net will be disabled.

Fix 3

Reset all networks by going to Settings > General > Reset > Reset Network Settings.

Fix 4

You can also choose to remove your account and then reenter the details. As you try to add it back you may still bump into the error message “Unable to verify” but this time just tap OK and save it. Then go to Settings > Mail, Contacts, Calendars > Exchange account > Account and look for “Use SSL”. Turn it off and tap Done.

Fix 5

You need to be sure that your Wi-Fi is really working. You can turn it off and back on just to see if there is any improvement. Keep in mind that the Wi-Fi is not the only way to get your phone connected to the net. You can also pass through the cellular connection to access your exchange account. It may cost you data charges but it is worth trying.

Fix 6

Maybe the password for the account was just too long. If you can access the account on the PC, try changing the password to something much shorter and try again.

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