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Help with error messages: iPod Touch is disabled, connect to iTunes

Sites include . Published on April 20th, 2013. Written by Loic Cobbina.

When using any of the Apple portable device you will be encourage to set up a passcode to protect it from strangers. The risk is if you get your passcode wrong and try to have access to your account, after trying for more than 6 times, your device will temporarily disabled. The message that appears in such a situation is: your iPhone (or iPod) is disabled, try again in one minute. When it gets to that point, take your time and try to properly remember your password before trying again. Because if you get it wrong the next time your try, the device will be disabled permanently. In the case of an iPod you will get a message like “iPod Touch is disabled, connect to iTunes”. Does that ring a bell?

When it gets there you have no choice but to reset your passcode by connecting to iTunes.

How to reset your passcode
Passcode are not only used on iPods, they are used on iPad and iPhones too which are connected to the iOS environment. There are 2 main ways to reset your passcode.

A) In case your iPod has been previously synced up
You will have to reconnect the music player back to the computer where it got synced to. The backup files should still be there. Launch the iTunes software. For safety, back up again all the files in the player. Once done with the backup, click on the “Restore” button. You will be offered 3 of your most recent backup to restore from. Restore from the backup you remember not having any problem with.

It can happen that when trying to connect with your computer, the passcode is still requested before you can have access to your iPod/iPhone. In that case, try this technique.

B) If you never synced your iPod with any PC here is the other way.
You will have to force the music player into recovery mode then by restoring it as a new device the passcode will be removed. This is how it is done

Leave one usb cable connected to the computer without having the iPod connected to it. Turn off the player. Close and restart iTunes from the desktop. Now while your device is still off, connect it to the usb cable but this time, keep your finger on the home button and don’t let go of it. As the device boots you will see “Connect to iTunes” on the screen then after some few second it will switch to “recovery mode “ alert.

It will say something like “iTunes has detected an iPod in recovery mode”. You now just have to restore the device for it to get reconnected to iTunes.

To do that you can restore the music player to a previous point or set it up as a new device. By setting it up as a new device you will wipe out all previous settings and that includes the passcode. In the process you might see a message popping up saying that the phone is locked and you have to enter a passcode. Just ignore that message and move on.

Make sure you use the latest version of iTunes before trying the methods elaborated above.

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