BearHug Makes GetSatisfaction Look Obsolete

Sites include BearHugApp.com . Published on July 23rd, 2010. Written by SiteTrail.

BearHug is the newest customer engagement platform that wants to make it easier for companies to engage with their customers. It’s owned by Live Oak 360 and is self-funded. Customer service has be the #1 priority for almost all businesses. BearHug is here to help businesses get the best return on their consumer relation efforts.

BearHug provides the following key benefits to companies:

• While using BearHug, companies can still keep full control over their data and their users’ experience on their own website.
• Companies get a highly customizable and fully hosted solution for engaging with their customers and solving customer-service issues.
• A soon to be launched API will allow companies to export their data to other services.

BearHug features include:

• Pulse: Broadcast updates, outages, and maintenance windows easily and alert customers however they want to be reached (Web, Twitter, RSS, SMS, & Email).
• Answers: Let the community help themselves and give your support team a clear way to answer common questions.
• First Rate: Ratings and reviews allow you to receive and share customer feedback, opinions, and results for your products and services. Learn, grow, and improve your organization with reviews direct from your customers.
• Overhead: Listen to the conversations about your products and services -- Share the voice of your organization.

In terms of pricing, BearHug has a free version with limited functionality, as well as paid versions that cost from $19 per month to $199 per month depending on the volume of users your company needs to support.

BearHug overview:

With competitors like GetSatisfaction, TenderSupport and others in the market, can BearHug win the hearts of businesses around the world?